---
title: "Salesforce: Message Snippets"
description: "Linq message snippets: reusable replies in Salesforce Linq Chat via AI/Sparkles menu → Use Message Snippet"
---

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January 15, 2026

# Salesforce: Message Snippets

- **Message Snippets** are reusable, pre-written messages that agents can insert into conversations with a single click. They help your team:
- Reply **faster**
- Stay **consistent**
- Use **compliance-approved** language across channels

Snippets created in Linq are available wherever you use Linq messaging, including the **embedded Linq chat in Salesforce**.

---

#### 2. Using Message Snippets in a Conversation (Salesforce or Linq)

You can use snippets from:

- The **Linq web/mobile app**, or
- The **Linq chat component embedded in Salesforce** (Lead/Contact pages, Inbox, etc.)

### Steps

1. **Open a conversation**
   
     - In Salesforce: open a **Lead** or **Contact** record and locate the **Linq Chat** component, then open the conversation thread.
     - ![Screenshot 2025-12-08 at 12.12.09 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.12.09%20PM.png?width=217&height=372&name=Screenshot%202025-12-08%20at%2012.12.09%20PM.png)
2. **Open the AI / Sparking menu**
   
     - In the message composer, click the **AI / Sparking button** (the icon with the small group of stars ✨).
       
       ![Screenshot 2025-12-08 at 12.13.52 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.13.52%20PM.png?width=398&height=112&name=Screenshot%202025-12-08%20at%2012.13.52%20PM.png)
     - A menu will appear with options, including **Use Message Snippet**.
     - ![Screenshot 2025-12-08 at 12.14.50 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.14.50%20PM.png?width=370&height=43&name=Screenshot%202025-12-08%20at%2012.14.50%20PM.png)
3. **Insert a snippet**
   
     - Click **Use Message Snippet**.
     - Select the snippet you want from the list or suggestions.
       
       ![Screenshot 2025-12-08 at 12.20.52 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.20.52%20PM.png?width=358&height=115&name=Screenshot%202025-12-08%20at%2012.20.52%20PM.png)
     - The snippet text will **auto-fill into the input area**.
     - Any supported variables (such as ``) will be resolved if the contact has that data.
4. **Create a snippet (optional)** 
     - Click manage snippets-this will send you to the browser to create a new snippet  
       ![Screenshot 2025-12-08 at 12.16.44 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.16.44%20PM.png?width=289&height=50&name=Screenshot%202025-12-08%20at%2012.16.44%20PM.png)
     - Click **new**  
       ![Screenshot 2025-12-08 at 12.18.15 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.18.15%20PM.png?width=108&height=56&name=Screenshot%202025-12-08%20at%2012.18.15%20PM.png)
     - **Edit** your snippet  
       ![Screenshot 2025-12-08 at 12.18.30 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%2012.18.30%20PM.png?width=615&height=453&name=Screenshot%202025-12-08%20at%2012.18.30%20PM.png)
5. **Review and send**
   
     - Edit the text if needed (to add context, personalize further, or adjust tone).
     - Click **Send** to deliver the message via the configured channel (e.g., iMessage/SMS through Linq).

---

Notes: 

- All snippets can be customized from the Linq App (browser, or mobile)

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