---
title: "Linq Zero: Team inbox"
description: "Linq Zero Team Inbox: admin shared view to open/reply as users, use AI suggestions/snippets, cover/coaching"
---

[Skip to content](https://help.linqapp.com/linq-zero-team-inbox#main-content)

English

Show submenu for translations

[![Cube-Linq-w](https://help.linqapp.com/hs-fs/hubfs/Cube-Linq-w.png?width=200&height=89&name=Cube-Linq-w.png)](https://linqapp.com/?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to linqapp.com](https://linqapp.com/)

[Go to linqapp.com](https://linqapp.com/?hsLang=en)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.linqapp.com/?hsLang=en)
2. [Linq Blue](https://help.linqapp.com/linq-blue?hsLang=en)
3. [Linq Zero](https://help.linqapp.com/linq-blue?hsLang=en#linq-zero)

January 14, 2026

# Linq Zero: Team inbox

### Using Team Inbox in Linq Zero

Team Inbox lets your organization admin see and manage conversations in one place. It’s perfect for shared follow-up, coverage when people are out, and coaching newer reps.

---

#### What is Team Inbox?

Team Inbox is a shared view of all user inboxes in your organization. From here you can:

- See which customers are messaging which teammate
- Open and reply to conversations “as” that teammate
- Use AI suggestions and message snippets
- Send texts, images, files, and voice memos

> Messages sent from Team Inbox are delivered as if they were sent by the original user whose inbox you are viewing.

---

#### How to Access Team Inbox

1. Go on your browser to **zero.linqapp.com** and sign in.
   
   ![Screenshot 2025-12-08 at 9.57.33 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%209.57.33%20AM.png?width=300&height=267&name=Screenshot%202025-12-08%20at%209.57.33%20AM.png)
2. In the left-hand menu, click **Team Inbox**.
   
   ![Screenshot 2025-12-08 at 9.58.03 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%209.58.03%20AM.png?width=283&height=64&name=Screenshot%202025-12-08%20at%209.58.03%20AM.png)
3. You’ll see three main columns:
   
     - **User list** (far left)
       
       ![Screenshot 2025-12-08 at 9.58.44 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%209.58.44%20AM.png?width=290&height=206&name=Screenshot%202025-12-08%20at%209.58.44%20AM.png)
     - **Conversation list** (middle)
       
       ![Screenshot 2025-12-08 at 9.58.44 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%209.58.44%20AM.png?width=290&height=206&name=Screenshot%202025-12-08%20at%209.58.44%20AM.png)
     - **Active conversation** (right)
       
       ![Screenshot 2025-12-08 at 9.59.33 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-08%20at%209.59.33%20AM.png?width=296&height=293&name=Screenshot%202025-12-08%20at%209.59.33%20AM.png)

---

#### When to Use Team Inbox.

Team Inbox is especially helpful when:

- **Covering for teammates** who are out of office
- **Supervisors** jumping into conversations to help or coach
- **Shared books of business**, where multiple reps support the same customers
- **Support or success teams** who need visibility into each other’s threads

 

Currently not available on mobile app

- [Linq Blue](https://help.linqapp.com/linq-blue?hsLang=en#main-content)
  
  
  
  
  
    - [Linq Blue Subscription](https://help.linqapp.com/linq-blue?hsLang=en#linq-blue-subscription)
    - [Linq Zero](https://help.linqapp.com/linq-blue?hsLang=en#linq-zero)
    - [Integration: GHL](https://help.linqapp.com/linq-blue?hsLang=en#integration-ghl)
    - [Integration: Salesforce](https://help.linqapp.com/linq-blue?hsLang=en#integration-salesforce)
    - [Integration: HubSpot](https://help.linqapp.com/linq-blue?hsLang=en#integration-hubspot)
- [Linq One](https://help.linqapp.com/linq-one?hsLang=en#main-content)
  
  
  
  
  
    - [FAQs](https://help.linqapp.com/linq-one?hsLang=en#faqs)
    - [Linq App](https://help.linqapp.com/linq-one?hsLang=en#linq-app)
    - [Admin Dashboard](https://help.linqapp.com/linq-one?hsLang=en#admin-dashboard)
    - [Products](https://help.linqapp.com/linq-one?hsLang=en#products)
    - [Troubleshooting](https://help.linqapp.com/linq-one?hsLang=en#troubleshooting)
- [API](https://help.linqapp.com/api?hsLang=en#main-content)
  
  
  
  
  
    - [Sandbox](https://help.linqapp.com/api?hsLang=en#sandbox)
    - [API Resources](https://help.linqapp.com/api?hsLang=en#api-resources)

[![Cube-Linq-w](https://help.linqapp.com/hs-fs/hubfs/Cube-Linq-w.png?width=197&height=88&name=Cube-Linq-w.png "Cube-Linq-w")](https://linqapp.com/?hsLang=en)

linqapp.com Help Center

Copyright © 2025, Linq