--- title: "GHL: Workflows—Setup & Basics" description: "GHL workflows + Linq Blue: triggers/actions, provider setup, custom iMessage actions, stop-on-reply logic" --- [Skip to content](https://help.linqapp.com/ghl-workflows-setup-basics#main-content) English Show submenu for translations [![Cube-Linq-w](https://help.linqapp.com/hs-fs/hubfs/Cube-Linq-w.png?width=200&height=89&name=Cube-Linq-w.png)](https://linqapp.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Go to linqapp.com](https://linqapp.com/) [Go to linqapp.com](https://linqapp.com/?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.linqapp.com/?hsLang=en) 2. [Linq Blue](https://help.linqapp.com/linq-blue?hsLang=en) 3. [Integration: GHL](https://help.linqapp.com/linq-blue?hsLang=en#integration-ghl) July 9, 2026 # GHL: Workflows—Setup & Basics #### What Are Workflows in GoHighLevel? Workflows in GoHighLevel (GHL) are automations that help you send messages, assign leads, trigger follow-ups, and automate communication without manual work. When connected with Linq Blue, workflows can send native iMessages directly from your Linq Blue number inside GHL. This allows teams to create more personal, conversational automations instead of traditional SMS blasts. --- ### Before You Start Make sure you have: - An active Linq Blue subscription - Your GoHighLevel integration connected - Linq actions installed inside GHL - A connected sub-account - Smart Number Assignment enabled (recommended) --- ### How to Create a Workflow #### Step 1 — Open Workflows Inside GHL: Automation → Workflows → Create Workflow You can: - Start from scratch - Use a Linq Snapshot - Duplicate an existing workflow ![](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%209.58.40%20AM.png?width=171&height=76&name=Screenshot%202025-12-10%20at%209.58.40%20AM.png) --- #### Step 2 — Add a Trigger A trigger tells the workflow when to start. Common triggers include: | Trigger | Example | | --- | --- | | Contact Created | New lead enters CRM | | Form Submitted | Facebook or website form | | Contact Tag Added | “Buyer” or “Hot Lead” tag | | Appointment Booked | Follow-up reminders | | Customer Replied | Stops or changes automation | Example: “When a lead submits a form → send an iMessage automatically.” ![](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%2010.00.37%20AM.png?width=335&height=430&name=Screenshot%202025-12-10%20at%2010.00.37%20AM.png) --- ### Sending iMessages with Linq Blue #### Step 3 — Add a “Send iMessage” Action Inside the workflow: Add Action → Apps → Linq → Send iMessage This sends a native iMessage from your Linq Blue number instead of regular SMS. Best practices: - Keep messages short - Sound conversational - Avoid links in the first message - End with a question to encourage replies ### ![](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%2010.01.25%20AM.png?width=320&height=79&name=Screenshot%202025-12-10%20at%2010.01.25%20AM.png) ### Example > Hey John! This is Sarah from Apex Roofing. > Are you still looking for help with your estimate this week? --- ### Helpful Linq Workflow Actions #### Share Contact Action: Apps → Linq → Share Contact This sends your contact card directly into the recipient’s phone so your business appears branded inside iMessage. ⚠️ Important: “Share Contact” cannot be the first step in a workflow. It must come after a Send iMessage action. --- #### Wait for Reply The “Wait for Reply” action pauses the workflow until the contact responds. This helps: - Prevent over-messaging - Improve engagement - Keep conversations natural Example flow: 1. Send iMessage 2. Wait for Reply 3. If no response after 24 hours → send follow-up --- ### Example Basic Workflow #### Simple Lead Follow-Up Workflow ### Trigger Form Submitted ### Actions 1. Send iMessage 2. Wait 1 Day 3. Send Follow-Up Message 4. Share Contact Card ### Example Message #1: > Hey ! Thanks for reaching out. > What questions can I help answer for you? Follow-Up: > Just checking back in — still interested in chatting this week? --- ### Workflow Tips #### Keep Messages Human Linq Blue performs best with conversational messaging. Avoid: - Long paragraphs - Mass-marketing language - Aggressive follow-ups - Sending too many messages too quickly --- #### Use Delays Between Messages Space messages naturally. Recommended: - 24+ hours between follow-ups - 2–3 follow-ups maximum without a response --- #### Monitor Performance Inside GHL → Linq → Phone Analytics, you can track: - Response rate - New conversations - Message volume - Line health Healthy reply rates help protect your number and improve deliverability. --- ### Summary GHL workflows with Linq Blue allow you to: - Automate iMessage conversations - Send contact cards - Create personalized follow-ups - Improve response rates - Scale communication while keeping it human The most effective workflows feel like real conversations — not campaigns.               - [Linq Blue](https://help.linqapp.com/linq-blue?hsLang=en#main-content) - [Linq Blue Subscription](https://help.linqapp.com/linq-blue?hsLang=en#linq-blue-subscription) - [Linq Zero](https://help.linqapp.com/linq-blue?hsLang=en#linq-zero) - [Integration: GHL](https://help.linqapp.com/linq-blue?hsLang=en#integration-ghl) - [Integration: Salesforce](https://help.linqapp.com/linq-blue?hsLang=en#integration-salesforce) - [Integration: HubSpot](https://help.linqapp.com/linq-blue?hsLang=en#integration-hubspot) - [Linq One](https://help.linqapp.com/linq-one?hsLang=en#main-content) - [FAQs](https://help.linqapp.com/linq-one?hsLang=en#faqs) - [Linq App](https://help.linqapp.com/linq-one?hsLang=en#linq-app) - [Admin Dashboard](https://help.linqapp.com/linq-one?hsLang=en#admin-dashboard) - [Products](https://help.linqapp.com/linq-one?hsLang=en#products) - [Troubleshooting](https://help.linqapp.com/linq-one?hsLang=en#troubleshooting) - [API](https://help.linqapp.com/api?hsLang=en#main-content) - [Sandbox](https://help.linqapp.com/api?hsLang=en#sandbox) - [API Resources](https://help.linqapp.com/api?hsLang=en#api-resources) [![Cube-Linq-w](https://help.linqapp.com/hs-fs/hubfs/Cube-Linq-w.png?width=197&height=88&name=Cube-Linq-w.png "Cube-Linq-w")](https://linqapp.com/?hsLang=en) linqapp.com Help Center Copyright © 2025, Linq