GHL: Dialer

Purpose

To ensure that outbound calls from GoHighLevel (GHL) display your Linq Blue number as the Caller ID, and that inbound calls to your Blue number are routed through your LeadConnector dialer. This maintains a consistent communication experience for customers and accurate tracking in your CRM.

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Section 1: Purchasing a LeadConnector Number in GHL

Instructions:

1. Go to Settings → Phone System

1. Click Add Number → Add Phone Number (Used for SMS and Calls)

 

        2. Select Desired Phone Number from the available list
       

       3. Click Proceed to Buy to complete the purchase

• • Example cost: $1.15 per month

📌 Tip: Choose a local number to match your target audience’s area code for higher answer rates.

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Section 2: Verify Your Blue Number for Outbound Caller ID

This ensures your Linq Blue number appears when making outbound calls, while the calls still route through LeadConnector.

Instructions:

1. Log into GHL

   • Navigate to: Settings → Phone Numbers → Verified Caller IDs

2. Add Your Blue Number

   • Click Add New Number → Add Verified ID

   

   • Enter your Personal number

   

   • Click Verify Number

3. Answer the Verification Call

   • A call will come through to your Blue number.
   • Answer and enter the 6-digit verification code
   • Under Caller ID, select your verified Blue number
     • Select Edit Configuration
       • Go to Settings → Phone Numbers
       • Click the 3 dots next to your LeadConnector number

         Set Your Blue Number as Caller ID

     

4. 

   • Click Save

✅ Outbound calls will now display your Blue number as the caller ID (the same number customers see in texts).

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Section 3: Forward Inbound Calls to Your LeadConnector Dialer

This step ensures inbound calls to your Blue number are forwarded and logged properly in GHL.

Instructions:

1. Go to the Linq Tab in GHL
   • Navigate to: Linq → Phone Forwarding Settings
2. Set Forwarding Rules
   • For each Blue number listed:
     • Set the Forward Number field to your LeadConnector number
     • Click Save Changes

📞 Inbound calls to your Blue number will now forward to your LeadConnector dialer and be logged normally.

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Optional: Linq Dialer JavaScript Integration

If you do not want to purchase a LeadConnector number, you can use the Linq Dialer directly inside GHL by embedding the Linq Dialer JavaScript.

Requirements:

• Must have Agency Admin access to GHL.
• No access to logged or tracked calls inside GHL when using Linq Dialer this way.

Instructions:

1. Go to: Agency Settings → Company → Custom JS
2. Install the Linq Dialer JavaScript snippet (provided by Linq)
3. Embed the dialer in a custom dashboard or page inside GHL
4. Configure click-to-call functionality using your Linq Blue number

Switch between numbers in dialer

1. Open the Linq Dialer

   • From your GHL sub-account, open the Linq dialer panel and click the phone icon to bring up the keypad.

     

2. Open the Caller ID Menu

   • At the top of the dialer, you’ll see Calling From with a number beside it.
   • Click the number (or small arrow) to open the Select Caller ID window.

3. Choose a Number

   • In the Select Caller ID window, you’ll see a list of available numbers, each with a name (e.g., user name or team name).

     

   • Scroll or use the search bar to find a number by name or phone number.

   • Click the number you want to use. The dialer will now show that number under Calling From.

4. Place Your Call

   • Enter the customer’s phone number on the keypad.
   • Click the green call button.
   • The recipient will see the selected caller ID as the incoming number.

Section 4: Viewing Linq Call Recordings, Summaries, and Transcripts in GoHighLevel

When your Linq phone lines are connected to GoHighLevel (GHL), calls made through the Linq Dialer can automatically log back to the contact record—along with:

• 🔊 The call recording

• 📝 An AI-generated summary

• 📄 The full transcript (when available)

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Enable Call Sync in Linq Admin

Once the dialer is installed, you’ll need to make sure Linq is allowed to sync call data to GHL.

1. Log into your Linq Admin dashboard (web).

2. In the left sidebar, click Integrations.

   

3. Find GoHighLevel and click the connection that’s showing as Active.

4. On the integration settings page, enable:

   • ✅ Sync calls

   • ✅ Any other call-related permissions (e.g., conversations, notes, depending on your setup).

     

5. Click Save if needed.

Once this is enabled, calls made from Linq numbers will begin syncing into GHL going forward.

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Where Calls Summaries Show Up in GoHighLevel

Once syncing is enabled:

• All calls made using Linq numbers will appear:
  • In the Conversations section, and
  • On the Contact details page in GHL.
    

To access the AI summary and transcript:

1. Open the Contact in GoHighLevel.
2. On the right-hand side, go to the Notes (or call details) panel.
3. Click the relevant call entry to view:
   • Call recording
   • AI summary

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Important Notes:

• ✅ LeadConnector Number Required To Use GHL Dialer
• ✅ Great for users who only need outbound dialing without CRM tracking
• ✅ Full dialer access inside GHL via custom embedded page

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Outcome

• Outbound calls display your verified Blue number.
• Inbound calls to your Blue number forward to your LeadConnector dialer and are tracked properly in GHL.
• Optional Linq Dialer JavaScript integration is available for users without a LeadConnector number, but without logged call tracking in GHL.