---
title: Diagnosing App Clip not Updating
description: "Hyper App Clip preview stale on iOS: clear Linq/iOS cache (delete app/app clip, reboot), verify activation, retest"
---

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January 16, 2026

# Diagnosing App Clip not Updating

### **Hyper Products: App Clip Preview Not Updating (iOS)**

If you updated your **App Clip picture and/or subtext** for a Hyper product but still see the old preview when tapping the product or scanning its QR code, use this guide to clear cached data and verify the correct setup.

![Screenshot 2025-12-10 at 10.25.55 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%2010.25.55%20AM.png?width=508&height=598&name=Screenshot%202025-12-10%20at%2010.25.55%20AM.png)

---

#### **Why this happens (quick overview)**

Hyper products use **Apple’s App Clip**. When tapped/scanned, iOS installs a temporary App Clip (up to **1 week**).

- App Clip **images/text can be cached** by either the **Linq app** or by **iOS**.
- Until that cache is cleared, you may keep seeing the **old preview**.

---

#### **Before you start**

- Make sure the product is **activated** to the **correct Linq Page**.
- Confirm your new **image/subtext** is saved/published in the Linq dashboard.

---

#### **Path A — Linq app is installed on your iPhone**

1. **Delete the Linq app** (don’t worry—your account/data remain in the cloud).
2. **Test the Hyper product** again (tap or scan the QR).
   
     - **If the new App Clip shows** → The Linq app was caching the old preview.
       
           - Reinstall the Linq app from the App Store (optional). You’re done.
     - **If the old App Clip still shows** → Continue with the steps below.
3. **Open the (incorrect) App Clip preview** and tap **Open** to view the page.
   
     - On the page, **verify it’s activated to the correct Linq Page**.
4. **Soft reset iPhone cache**
   
     - **Power off** the phone.
     - **Power on** the phone.
5. **Test again with Linq app still uninstalled**
   
     - Tap/scan the Hyper product QR.
     - You should now see the **latest App Clip preview**.

---

#### **Path B — Linq app is NOT installed and old preview still shows**

Start from **Step 3** above (delete App Clips in iOS), then perform the **soft reset** and **test again**.

---

#### **If it’s still not updating**

If you’ve followed every step and the App Clip preview still shows the old image/subtext:

- Email contact@linqapp.com
- Include a **photo of your product’s QR code** and a brief **summary of what you changed** (image, subtext, date changed).

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