---
title: Inside a Linq Phone Call
description: Linq Phone calls setting. Dial pad for calling/messaging
---

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January 21, 2026

# Inside a Linq Phone Call

### Inside a Linq Phone Call

When you’re on a call using your **Linq Phone** number inside the Linq app, you have several in-call options to help you stay organized and capture important context in real time.

---

#### In-Call Options Overview

While you’re on a call, you’ll see a call options menu with the following actions:

- **Add a Tag**
- **Add a Note**
- **Speaker Phone**
- **Mute**
- **Dial Pad / Add a Call**
  
  **![Screenshot 2025-12-05 at 9.49.07 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-05%20at%209.49.07%20AM.png?width=565&height=606&name=Screenshot%202025-12-05%20at%209.49.07%20AM.png)**

Each one is explained below.

---

#### Add a Tag

Use **Add a Tag** to label the call for quick filtering and reporting later.

Common ways to use tags:

- Call type: `Demo`, `Support`, `Follow-up`, `Onboarding`
- Outcome: `Closed Won`, `No Show`, `Reschedule`
- Topic: `Billing`, `Technical`, `Training`

This helps your team quickly understand what the call was about without listening to a recording or reading long notes.

---

#### Add a Note

**Add a Note** lets you capture important details while you’re still on the call.

You can use notes for:

- Key pain points or goals the caller mentioned
- Action items or next steps
- Commitments (“Send proposal by Friday,” “Follow up after launch,” etc.)

Notes stay attached to the call and contact, so anyone on your team can see the context later.

---

#### Speaker Phone

Tap **Speaker** to:

- Put the call on speaker so you can be hands-free
- Take notes or look at other information in the app while talking

Tap it again to return the call to your phone’s earpiece.

---

#### Mute

Use **Mute** to temporarily silence your microphone.

- Helpful when you’re conferring with a colleague in the room
- Reduces background noise while you check something on your end

Tap again to unmute and continue the conversation.

---

#### Dial Pad / Add a Call

The **Dial Pad** option lets you:

- Enter numbers during the call (for example, to navigate IVRs or conference bridges)
- Add another number to the call, if supported, to bring in a third party

This is especially useful when:

- Joining another conference line
- Calling a colleague or supervisor into the conversation
- Navigating automated menus without leaving the Linq Phone call screen

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