---
title: My product shows a profile that isn't mine.
description: "Product opens wrong Linq page: send Support the current page email/URL + QR photo to unassign and reactivate"
---

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January 14, 2026

# My product shows a profile that isn't mine.

## Scanning a Linq product and it's pulling a page that isn't yours? Don't worry - it's an easy fix.

If your Linq product is opening someone else’s page, the Support team can get this fixed quickly.

Please email **[contact@linqapp.com](mailto:contact@linqapp.com)** or start a chat and include:

- The **email address or profile URL** of the page your product is currently opening
- A **clear photo of the QR code on the back** of the product
- A brief note that the product is showing the wrong profile

With that info, we can:

- **Unassign** the product from the incorrect profile
- Let you know when it’s ready for you to **re-activate on the correct account**

Send those details as soon as you notice the issue and we’ll get the product released and ready for you to use.

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