---
title: NFC or Tapping is Not Working
description: "NFC troubleshooting for Linq products: phone compatibility, tap location, settings, and fixes if not working"
---

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January 16, 2026

# NFC or Tapping is Not Working

**Works with:** Nearly all Android phones and iPhones 7+.

---

### ✅ Quick Checks

- Remove **metal cases** (non-metal is fine).
- Receiving phone must be **unlocked & awake**.
- Tap in the right spot:
  
    - **iPhone:** top ¼ of device.
    - **Android:** middle/back.
- If still not working → **scan QR code** on product.

---

### 📱 iPhone

- **XS/XR or newer:** NFC always on, banner shows at top.
- **Older models (with latest iOS):** Pull up **NFC Reader in Control Center** → then tap.

---

### 🤖 Android

- Turn on NFC: **Settings → Connections / Bluetooth & device connection → NFC → On**.
- Antenna location varies → move tag slowly until it reads.

---

### 🔧 If Still Not Working

1. **Verify product is activated** → check assignment in Linq app.
2. **Test another phone** → rules out device issue.
3. **Clear App Clip cache (iPhone only):**
   
     - Delete Linq app → tap again.
     - If preview still wrong → **Settings → App Clips → Remove all** → tap again.
     - Reinstall Linq app if needed.

---

### 💡 Tips

- Search **“NFC”** in Android settings if you can’t find it.
- Tap slowly/steadily vs quick taps.
- Avoid magnets or metal wallet cases when tapping.

---

### 📩 If contacting Support, include:

- Phone model + iOS/Android version
- Case type (metal? wallet?)
- Where you tapped (top, middle, back)
- What happened (banner? nothing? error?)
- If QR worked
- If it works on another phone

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