---
title: Deleting or Unpairing a Product
description: "Reassign NFC product: Products → “Pair with Different Page”; to move accounts delete/unpair then re-activate; admins can activate on web"
---

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January 16, 2026

# Deleting or Unpairing a Product

## You can unpair or delete a Linq product and pair it with a new/different Linq page or a separate Linq account.

#### How to Change the Page Assigned to Your NFC Product

You can change which Linq page your NFC product points to directly from the Linq app. This is helpful if:

- You’ve updated your branding or role
- You created a new page you’d rather use
- You need to move a product to a different Linq account

---

### Option 1: Change the Page on the **Same** Account

Use this if you just want to assign the NFC product to a different page under the **same login**.

1. **Open the Linq app/ or www.linqapp.com/welcome** and go to the **Home/Pages** screen.
   
   ![Screenshot 2025-12-10 at 8.20.02 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.02%20AM.png?width=223&height=333&name=Screenshot%202025-12-10%20at%208.20.02%20AM.png)![Screenshot 2025-12-10 at 8.09.30 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.09.30%20PM.png?width=356&height=124&name=Screenshot%202025-12-10%20at%208.09.30%20PM.png)
2. Tap the **Products** icon
   
   ![Screenshot 2025-12-10 at 8.20.10 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.10%20AM.png?width=166&height=206&name=Screenshot%202025-12-10%20at%208.20.10%20AM.png)  
   ![Screenshot 2025-12-10 at 8.09.30 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.09.30%20PM.png?width=356&height=124&name=Screenshot%202025-12-10%20at%208.09.30%20PM.png)
3. On the **Products** page, find and select the product you want to update.
4. Choose **Pair with a Different Page**.
   
   ![Screenshot 2025-12-10 at 8.20.23 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.23%20AM.png?width=528&height=96&name=Screenshot%202025-12-10%20at%208.20.23%20AM.png)
5. Select the new page you want this product to point to.
6. Confirm your selection.

Your NFC product will now open the new page when it’s tapped or scanned.

---

### Option 2: Move the Product to a **Different Linq Account**

Use this if the product needs to be used by someone with **different login credentials** (for example, another team member’s separate account).

> ⚠️ Important: To move a product to another account, it must first be **deleted (unpaired)** from the current account.

1. In the **Linq app**, go to the **Home** screen and tap the **Products** icon.
   
   ![Screenshot 2025-12-10 at 8.20.02 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.02%20AM.png?width=262&height=392&name=Screenshot%202025-12-10%20at%208.20.02%20AM.png)![Screenshot 2025-12-10 at 8.09.30 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.09.30%20PM.png?width=356&height=124&name=Screenshot%202025-12-10%20at%208.09.30%20PM.png)
2. On the **Products** page, select the product you want to move.
3. Tap **Delete** to remove it from this account.
   
    
   
   ![Screenshot 2025-12-10 at 8.20.38 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.38%20AM.png?width=156&height=108&name=Screenshot%202025-12-10%20at%208.20.38%20AM.png)
   
     1. This frees the NFC product so it can be activated under another login.

Then:

1. Log out, and log in to the **new Linq account** that should own the product.
2. Go to **Home → Activate a Product (Mobile only)**.
   
   ![Screenshot 2025-12-10 at 8.20.10 AM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.20.10%20AM.png?width=166&height=206&name=Screenshot%202025-12-10%20at%208.20.10%20AM.png)
3. Follow the **activation steps** (scan the NFC/QR or enter the code) and assign it to a page on this new account.

Once activated, the product will now belong to the new account and open that account’s assigned page.

### Activating a Product from the Admin Dashboard (Web)

Admins can also activate products directly from the web dashboard—helpful when you’re setting up cards or badges for a whole team.

**Steps:**

1. Log in at **linqapp.com/welcome** using your admin account.
2. In the left navigation, click **Products**.
   
   ![Screenshot 2025-12-10 at 8.12.04 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.12.04%20PM.png?width=670&height=165&name=Screenshot%202025-12-10%20at%208.12.04%20PM.png)
3. Choose one of the two activation options:
   
     - **Scan to Search/Activate** (top of the page), or
       
       **![Screenshot 2025-12-10 at 8.18.06 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.18.06%20PM.png?width=302&height=252&name=Screenshot%202025-12-10%20at%208.18.06%20PM.png)**

1. - **Activate a Product** (right-side panel under “Educate Your Team”).
       
       **![Screenshot 2025-12-10 at 8.18.06 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.18.06%20PM.png?width=302&height=252&name=Screenshot%202025-12-10%20at%208.18.06%20PM.png)**
2. Follow the prompts on-screen to:
   
     - Use your computer’s camera to **scan the product QR code/upload a picture**
3. When prompted, select which **user/page** the product should be assigned to.
   
   **![Screenshot 2025-12-10 at 8.22.27 PM](https://help.linqapp.com/hs-fs/hubfs/Screenshot%202025-12-10%20at%208.22.27%20PM.png?width=622&height=636&name=Screenshot%202025-12-10%20at%208.22.27%20PM.png)**
4. Confirm and save. The product will now appear as **Activated** in the Products list and will open the assigned Linq page when tapped or scanned.

This workflow is ideal for admins who are bulk-activating products before handing them out to team members.

 

 

 

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